The same scale as your customers
A control is scored from 1 to 5, just like the ratings your customers leave in the client app.
Quality control for cleaning companies
Every visit.Checked on site.
Give a visit a score from 1 to 5, add a comment and take photos while you are there. The result goes straight to the panel, so you can see how the work is going.
Done by owners and managers. Internal – customers and employees do not see it.
- 01Choose the visitIn the manager app
- 02Score and photographScore, comment and photos
- 03Follow up in the panelAverage and low scores
Quality you can follow
From a feeling to a clear picture.
Photos say more
Add up to ten photos to a control. They show what went well – and what needs another look.
Low scores stand out
The panel shows the average, how the scores are spread and how many controls scored 1 or 2.
- 01
Choose the visit
Open a visit that has started in the app. A cancelled visit cannot be controlled, and each visit is controlled once.
- 02
Score and photograph
Choose a score from 1 to 5, write a comment if you like and add up to ten photos.
- 03
Follow up in the panel
See every control with the client, the employees, who controlled it and when. Search, filter by score and open the photos.
Try a control
Choose a score. See the overview change.
Score an example visit and add photos. The overview on the right shows how your control changes the average – nothing is saved.
Illustrative example – no real visits.
Example visitToday, 08:00 · Anna and Bo
Overview
Average4.2/ 5
6 controls
- 5
- 4
- 3
- 2
- 1
Low score – it stands out in the overview.Good score – it counts towards the average.
2 photos
Good to know
An internal tool for your team.
Quality controls are made by the account owner and managers with permission to change the service history. Customers and employees do not see them. A control does not change the employee score.
Up to ten photos per control, JPG or PNG. A visit is controlled once; you can delete a control in the panel.
Questions about quality control?
Who can make a quality control?
The account owner and managers with permission to change the service history. They start the control from the visit in the manager app.
How is it different from customer ratings?
Customers rate their visits in the client app. A quality control is your own assessment, made on site by your team, with comments and photos. Both use the same scale from 1 to 5.
Can a visit be controlled more than once?
No. Each visit has one control, which keeps the overview fair. If a control was wrong, you can delete it in the panel and make a new one.
Does the customer see the control?
No. Controls, comments and photos are only visible in your panel and to the managers who may see the service history.
Quality you can show
Make every visit count.
Want to see how quality control fits the way your team works? We will help you get started in Wisegent.